How do you deal with the unexpected?
Technology will let you down.
The meeting will be postponed until later.
The meeting will be brought forward.
They thought you were going to do it.
And you thought they would.
The flight will be delayed.
The backup will fail.
The phone call will upend your day.
The delivery will be late.
People will not show.
This stuff will happen.
How will you handle the unexpected?