Happy New You

Posted by HorrieM

There is something psychological about a new year.

A sense that things can be different.

A chance to make a fresh start.

Start anew.

But it’s all a bit arbitrary.

There isn’t much difference between the final day of a year and first day of a new year.

Unless you choose there to be something different.

Yes, you get to choose.

You could have started yesterday.

You could begin tomorrow.

Or now.

You can choose to be a better you anytime.

 

“Write it on your heart that every day is the best day in the year.” – Ralph Waldo Emerson

Exceeding expectations …?

Posted by HorrieM

If it doesn’t meet the spec, then no one is going to be happy.

Delivering on what was agreed is more favourable and the accepted norm.

What will it take to exceed expectations?

 

“The key is to set realistic customer expectations, and then not to just meet them, but to exceed them – preferably in unexpected and helpful ways.” – Richard Branson

Autobiographies by Richard Branson;

Losing My Virginity: How I Survived, Had Fun, and Made a Fortune Doing Business My Way

Finding My Virginity: The New Autobiography

 

Be careful the sample of one

Posted by HorrieM

A snapshot of information is unlikely to be all the information.

It might just be anecdotical evidence.

A glimpse or a glance is not enough.

An opinion is just that.

You will need to calibrate and validate.

You may have encountered an odd batch.

A bad day.

Something out of the norm.

You could be misguided.

Misdirected.

Mistaken.

You might take something as given when it is not.

Be careful the sample of one.

 

“He that speaks much, is much mistaken.” – Benjamin Franklin

“Mind is a machine for jumping to conclusions.” – Daniel Kahneman, author of Thinking, Fast and Slow

 

We have communicated, right?

Posted by HorrieM

The presentation has been delivered.

Or the instruction provided.

There might have been messages and memos.

Announcements made.

Perhaps discussion.

Dialogue.

Deliberations.

Maybe posters.

Pamphlets.

Prints.

And still … there has been no communication.

The sender thinks there has.

The receiver does not.

The communication has not necessarily been received, simply because it has been sent.

Are you packaging your communication for the receiver?

 

“Great communication beings with connection.” – Oprah Winfrey

“You keep using that word. I do not think it means what you think it means.” – Inigo Montoya, The Princess Bride

“The Princess Bride” by author William Goldman