Rushing to communicate.
Wanting to be heard.
Getting the point across.
What if the recipient isn’t ready to hear?
Doesn’t want to hear?
Or your point simple doesn’t matter to them?
Seek to understand, first.
Listen.
Actively listen.
Really listen.
Really understand.
Then seek to be understood.
“Most people do not listen with the intent to understand; they listen with the intent to reply.” – Dr. Stephen Covey
Habit 5: Seek First to Understand, Then to Be Understood®
https://www.franklincovey.com/habit-5/